Questions, Answered.
Everything patients most often ask us about consultations, treatment, travel and cost. Can't find your answer? Reach out directly.
We coordinate every part of your care journey — from matching you with the right specialist and hospital to travel, accommodation and follow-up support.
Our team reviews your condition and preferences, then shares suitable hospital and specialist options so you can compare and decide with confidence.
Yes. We arrange teleconsultations so you can discuss your case and treatment plan before making any travel decisions.
Yes, our team guides you through the medical visa process for your chosen destination and helps prepare the required documentation. See our medical visa page for the full process.
Yes, we help arrange accommodation suited to your treatment timeline, budget and recovery needs.
Airport pickup can be arranged as part of your travel plan, so you're met on arrival and taken directly to your accommodation or hospital.
Yes, interpreter support is available for consultations, hospital visits and daily needs during your stay.
In most cases, yes. Many destinations offer an attendant visa category, and we can help arrange accommodation suited to a travelling companion.
Yes, our support continues after you return home, including coordination with your treating hospital for follow-up guidance.
Fill out the consultation form on this site or reach out on WhatsApp, and our team will respond within 24 hours.
You can upload reports directly through the consultation form, or share them later once you're connected with our patient support team.
Our patient support team communicates in English and works with interpreters to cover the languages most relevant to each destination.
Costs vary by treatment, hospital and destination. After your initial consultation, we share a written cost estimate from the hospital before you commit to anything.
Accepted payment methods depend on the hospital and destination. Our patient support team will confirm the options available for your specific treatment plan.
Some partner hospitals accept international health insurance. We'll help you check your coverage against the hospital's accepted providers before you travel.
Estimates are based on the information available at the time of consultation. Final costs are confirmed by the hospital once your treatment plan is finalized.
Privacy Policy
Ad Solace Healthcare collects the information you share through our consultation form and other direct communication — such as your name, contact details, country, treatment requirement and any medical reports you choose to upload — solely to coordinate your care journey.
We do not sell your personal or medical information. Relevant details are shared only with the hospitals, specialists and service partners directly involved in arranging your consultation, treatment or travel, and only with your knowledge.
- Information is stored securely and retained only as long as needed to support your care and any follow-up.
- You may request a copy of the information we hold about you, or ask us to delete it, at any time.
- Our website may use cookies for basic analytics; no medical information is ever included in analytics data.
Questions about this policy can be sent to query@adsolace.com.
Terms & Conditions
Ad Solace Healthcare is a patient-coordination service. We help you connect with independent, third-party hospitals and specialists and assist with related travel, visa and accommodation arrangements — we do not ourselves provide medical treatment.
- All treatment decisions, diagnoses and procedures are the responsibility of the treating hospital and its clinicians.
- Cost estimates, timelines and availability shared by our team are provided in good faith based on information from our partner hospitals and are subject to change.
- Use of this website and our services is subject to the accuracy of the information you provide during consultation.
Continued use of our services constitutes acceptance of these terms as they may be updated from time to time.
Disclaimer
Content on this website, including treatment descriptions, patient stories and hospital information, is provided for general informational purposes only and does not constitute medical advice.
Always consult a qualified healthcare professional regarding any medical condition or treatment decision. Ad Solace Healthcare does not guarantee specific treatment outcomes, as these depend on each patient's individual condition and the clinical judgment of the treating hospital.
Still Have Questions?
Our patient support team is happy to talk you through anything not covered here.